Responsible Gaming

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Gamble responsibly

Gambling should be an enjoyable leisure activity, not a way to make money or solve financial problems. Before you play with Pure Casino, consider whether gambling fits comfortably within your budget and personal circumstances. Only gamble with money you can afford to lose, and never use money needed for rent, bills, food, loan repayments or other essential expenses.

There is no guaranteed way to win. Game results are based on chance, and previous results do not predict future outcomes. A win does not mean that another win is due, while a loss does not mean that a win is more likely next time. Avoid chasing losses by increasing your stakes or continuing to play in an attempt to recover money.

Set a clear budget and time limit before you begin. When your budget or time has been used, stop playing. Taking regular breaks can help you remain aware of how long you have been playing and how much you have spent. Do not gamble when you are upset, tired, affected by alcohol or other substances, or making decisions under pressure.

• Think of gambling spend as an entertainment cost, rather than an investment.
• Decide how much you can afford to spend before opening a game.
• Keep track of deposits, wagers, withdrawals and the time spent playing.
• Do not borrow money, sell possessions or use credit to gamble.
• Do not try to win back money after a loss.
• Take breaks and make time for other activities.
• Keep gambling separate from essential financial commitments.
• Ask someone you trust for support if gambling is becoming difficult to manage.

If gambling stops feeling like a choice, or if it causes stress, secrecy, conflict or financial difficulty, stop playing and seek assistance. Asking for help early can make it easier to regain control.

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Tools to help you stay in control

Pure Casino may provide account and safer gambling controls designed to help players manage their activity. Depending on the service and your account settings, these controls may include deposit limits, wagering limits, loss limits, session reminders, activity statements, temporary breaks or account closure. Availability and operation may vary, so review the options shown in your account or contact the relevant support team through the available website channels.

Deposit and spending limits

A limit can help you decide in advance how much money may be deposited or spent during a selected period. Choose an amount that is affordable and consistent with your budget. Do not set a limit based on money you hope to win. If a limit no longer feels suitable, reduce it or stop playing. Any change may be subject to applicable account procedures and safer gambling safeguards.

Time and activity checks

Time can pass quickly while playing online. Use reminders, breaks and account activity information to review your behaviour. Pay attention to the number and frequency of deposits, the length of sessions, changes in stake size and whether gambling is taking time away from work, study, family, sleep or other responsibilities.

Temporary breaks and account closure

If you need time away from gambling, consider using a temporary break or asking for your account to be closed. A break is intended to give you space from gambling and should not be treated as a short-term way to reset your budget. If you ask for account closure because gambling is causing harm, do not open another account or continue through another service.

Account controls are most effective when used honestly and consistently. Do not create additional accounts to avoid a limit, break or exclusion. If you believe you may have difficulty controlling access, consider asking a trusted person to help you manage your finances and seek professional support.

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Recognising signs of gambling harm

Gambling harm can affect anyone, regardless of age, income or previous experience. It may develop gradually, and a person may not recognise the impact until it affects their finances, relationships, health or daily responsibilities. The following signs may indicate that gambling is becoming difficult to control:

• Spending more time or money gambling than you intended.
• Feeling restless or irritable when trying to cut back or stop.
• Thinking about gambling frequently during other activities.
• Chasing losses or gambling with larger amounts to feel the same excitement.
• Borrowing money, using credit or selling items to continue gambling.
• Hiding gambling activity, deposits, losses or account information.
• Missing work, study, family commitments or appointments because of gambling.
• Arguing with family, friends or colleagues about gambling.
• Feeling anxious, ashamed, depressed or distressed after playing.
• Trying to stop several times without being able to do so.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.

Experiencing one or more of these signs is a reason to pause and seek advice. You do not need to wait until a serious problem develops. Stop gambling where possible, use available account controls and speak with a qualified gambling support service, health professional or trusted person in Australia.

If gambling is affecting someone close to you, approach the conversation calmly and without judgement. Explain what you have noticed, encourage them to seek support and avoid giving them money to continue gambling or repay gambling losses. Support is also available for family members and friends who are affected by another person's gambling.

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Support, safety and player responsibilities

Australian players can seek confidential information and assistance from gambling support services operating in their state or territory, as well as from qualified health professionals. Official Australian government and community resources can help with counselling, financial guidance, self-exclusion information and support for affected family members. If you are in immediate danger or experiencing a mental health emergency, contact emergency services or an appropriate crisis service in your location.

When contacting Pure Casino about safer gambling, provide enough information for the relevant team to understand your request. You may ask about available limits, a temporary break, account closure or other responsible gaming options. Pure Casino may apply account restrictions or take other steps where required by applicable rules, account terms or safer gambling procedures.

Players are responsible for providing accurate account information, protecting login details and using only their own account. Do not allow another person to use your account, and do not use another person's account. Keep payment methods secure and review account activity regularly. If you notice activity that you do not recognise, stop using the account and raise the issue through the available website support channels.

Players must meet the applicable minimum age requirement and comply with all laws and account conditions that apply to them. Gambling may not be suitable for everyone. Consider your financial position, personal wellbeing and any advice from a professional before playing.

Responsible gaming information is general in nature and is not a substitute for financial, medical or psychological advice. If you are unsure whether gambling is safe for you, do not gamble until you have obtained suitable advice. Pure Casino may update its responsible gaming information and tools from time to time to reflect operational, legal or regulatory requirements.

A simple plan before you play

1. Set an affordable spending limit and a time limit.
2. Decide what you will do when either limit is reached.
3. Use available account controls before starting your session.
4. Take regular breaks and review your activity.
5. Stop immediately if you feel distressed, pressured or unable to control your play.
6. Seek support early if gambling is affecting your money, relationships or wellbeing.