Privacy Policy

1

Information we may collect

When you visit the Pure Casino website, create or use an account, contact support or take part in account activity, we may handle information that relates to you. The information collected depends on how you use the website and the services available to you. We aim to collect information that is reasonably needed to operate the service, meet our responsibilities and provide appropriate support.

Account and identity information

This may include your name, date of birth, contact details, account login information, account preferences and other details supplied when you register or update your account. We may also record information about responsible gambling settings, account restrictions and requests you make through support.

Verification information

To help confirm your identity, age and eligibility, we may request verification documents or other information. This can include documents used to verify identity, residence or payment ownership. Verification information may be reviewed using internal processes or service providers that assist with identity, risk and fraud checks.

Payments and transaction records

We may handle information about deposits, withdrawals, gameplay-related transactions, payment methods, transaction history and payment status. Payment information may be processed by payment service providers. Where appropriate, we may receive confirmation or limited payment details rather than full payment credentials.

Technical, device and usage information

When you use the website, technical information may be recorded, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interactions with the website. We may also record information about errors, performance and security events.

Communications

If you contact Pure Casino, we may keep records of your messages, account details used to identify you, questions, requests and the response provided. We may use these records to resolve issues, monitor service quality, protect accounts and keep a clear history of important requests.

2

How we use information

Personal information may be used for the purposes described below. We seek to use information in a way that is relevant to the service, proportionate to the purpose and consistent with applicable privacy requirements.

• To create, maintain and administer your account.
• To provide website features, account services and customer support.
• To process and monitor deposits, withdrawals and other account transactions.
• To verify your identity, age and eligibility to use the service.
• To detect, prevent and investigate fraud, financial crime, account misuse, collusion and other suspicious activity.
• To protect the security, integrity and availability of the website and related systems.
• To meet legal, regulatory, compliance, record-keeping and responsible gambling obligations.
• To communicate with you about your account, service notices, verification matters, security issues and support requests.
• To understand website use, improve functionality and identify technical problems.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis for receiving them.
• To enforce applicable terms, policies and account rules, and to respond to disputes or official requests.

We may combine information from your account, website activity, verification checks and transactions where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have been informed and the appropriate basis exists.

Sharing information

Information may be shared with trusted service providers that help operate the website and related services. These providers may assist with hosting, technology, customer support, identity verification, fraud prevention, payment processing, security, communications, analytics and professional services. They are expected to handle information only for authorised purposes and to apply suitable safeguards.

Information may also be disclosed where necessary to meet legal or official requirements, protect users and the service, investigate suspected wrongdoing, enforce applicable terms or respond to a valid request. If information is handled by a provider in another country, appropriate steps should be taken to support its security and lawful handling.

3

Cookies, security and retention

Cookies and similar technologies

Pure Casino may use cookies and similar technologies to make the website work, remember preferences, maintain sessions, support security and understand how visitors use the website. Some cookies may be necessary for core account functions, while others may help with performance, analytics or communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work as intended, and you may need to enter information again. Browser controls vary, so please check the help information provided by your browser.

Security of information

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures can include access controls, authentication, monitoring, secure transmission, restricted staff access and procedures for handling security incidents. No website, transmission method or storage system can be guaranteed to be completely secure, so you should protect your login details and notify support if you believe your account may have been compromised.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this Policy, to provide services, resolve disputes, maintain business records, protect the service or meet legal and compliance obligations. Some account, identity, payment, transaction and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to applicable retention requirements.

4

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security requirements, record-keeping duties or the rights of other people.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for your personal data to be deleted where there is no valid reason for it to be retained. Some records cannot be deleted immediately because they must be kept for a period required by law or for other permitted purposes.
• Marketing consent: withdraw your consent to marketing communications at any time. You may use an unsubscribe option in a message where available or contact us directly.
• Information about handling: ask questions about how your information is collected, used, shared or retained.

How to make a request

To exercise your data rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@pureaustraliacasino.com. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify your identity before responding, particularly where the request involves account access or sensitive information.

We aim to handle privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the information involved and any verification required. If a request cannot be completed in full, we may explain the reason, including where information must be retained or where disclosure could affect security, fraud prevention, legal obligations or another person's privacy.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on this page with its effective date where appropriate. We encourage you to review the Policy periodically so you remain informed about how information may be handled. By continuing to use the website after an update, you acknowledge the revised Policy to the extent permitted by applicable requirements.