Betting Rules

1

General betting conditions

You must have an active account and be legally permitted to use online gambling services in your location. Information supplied during registration must be accurate, current and complete. Pure Casino may require information or documents to verify identity, age, location, payment details or the source of funds. An account may be restricted, suspended or closed where verification cannot be completed, information is inaccurate, or activity appears to breach these rules or applicable requirements.

You are responsible for keeping your login details secure and for all activity carried out through your account. Do not allow another person to access or use your account. Bets made after successful account access may be treated as authorised unless Pure Casino is required to act otherwise under law or its internal procedures. If you believe your account has been accessed without permission, stop using it and raise the issue through the available support channel as soon as possible.

Only one account should be used by each customer unless Pure Casino has expressly approved another arrangement. Accounts must not be opened or operated for another person, for an undisclosed business purpose, or to avoid a restriction. Attempts to manipulate account records, payment processes, promotions, game results or settlement procedures are not permitted.

Placing a bet

A wager is submitted when you select the relevant option, enter the stake and confirm the bet using the available betting controls. Before confirmation, check the selected game, market, outcome, stake and any displayed terms. A bet is generally accepted only when it has been recorded by Pure Casino’s systems and appears in the relevant account history. A message, screen display or attempted transaction does not by itself guarantee that a wager has been accepted.

You are responsible for reviewing the details of each bet before confirming it. Once accepted, a wager normally cannot be changed, cancelled or withdrawn by the customer, except where a specific rule, technical process or legal requirement allows this. If a bet is rejected, interrupted or not recorded, it should not be assumed to be active. Check the account history before attempting to place the same bet again.

• A valid wager must be made through the approved account and betting interface.
• The available balance must cover the stake at the time the bet is submitted.
• A bet may be refused, limited, cancelled or voided where permitted by the applicable rules.
• You must not place bets using funds that you are not entitled to use.
• You should keep a record of important bet confirmations and account activity.

2

Game rules, odds and outcomes

Each game, market or betting product may have additional rules. Those rules can explain eligible selections, minimum or maximum stakes, available bet types, winning conditions, settlement methods and circumstances in which a wager is void. The specific rules shown for a product at the time of betting are important and may take priority over this general information where there is a difference.

Where odds or potential returns are displayed, they are provided for information before confirmation and may change until a bet is accepted. The odds applying to an accepted wager are those recorded in the transaction or bet history, subject to correction under the relevant rules. Display errors, pricing errors or other obvious mistakes may be corrected where permitted. If a material error affects a bet, Pure Casino may take the action set out in the applicable terms, which may include voiding the affected wager or settling it using the correct information.

Game results are determined using the result source and settlement method specified in the relevant rules. For casino-style games, the result is determined by the game system or approved random outcome process. For event-related markets, settlement may rely on an appropriate official or recognised result source. A result is not changed solely because a different source reports an alternative interpretation, unless the applicable product rules provide for a correction.

Technical interruptions and system errors

Online services can be affected by maintenance, network problems, device issues, software faults or other events outside reasonable control. If a bet is interrupted, do not assume that it was accepted or cancelled. Check the bet history and account balance, and follow the relevant support process if the status is unclear. Pure Casino may review transactions affected by a technical problem and apply the applicable rules.

A technical error must not be used deliberately to obtain an unfair advantage. This includes exploiting duplicated transactions, delayed information, incorrect balances, pricing errors or a game malfunction. Where an error has caused an incorrect credit, return or settlement, the transaction may be corrected in accordance with the applicable terms and law.

3

Settlement, payments and account records

Accepted wagers are settled after the relevant outcome is available and the applicable settlement rules have been applied. The amount credited, if any, depends on the bet type, recorded odds or game rules, the stake and any other condition stated before confirmation. A displayed potential return is not a guarantee of payment where a bet is void, corrected, restricted or affected by a rule that applies to the product.

A wager may be declared void in circumstances described by the relevant game or market rules. Examples can include an invalid selection, an event or market being cancelled, a result being unavailable, a material system error, or a bet being placed in breach of the applicable conditions. The effect of a void bet, including whether a stake is returned or another selection is affected, will depend on the specific rules.

Account balances, betting history and transaction records are available through the account where the relevant information is supported. You should review these records regularly and report any apparent error promptly. Records maintained by Pure Casino’s systems may be used to determine whether a bet was accepted, the time it was placed, the stake, the outcome and the settlement applied, subject to any rights available under applicable law.

Withdrawals and other account transactions may be subject to identity checks, payment verification, security reviews and legal requirements. A transaction may be delayed, declined or returned where information is incomplete, the payment method is not permitted, the account is restricted or further review is required. Funds must not be transferred through an account for another person or used for unlawful activity.

1. Check that the bet and stake are correct before confirming.
2. Retain or review the confirmation and transaction history.
3. Wait for the relevant result and settlement to be recorded.
4. Check the credited amount against the applicable game or market rules.
5. Raise any concern promptly through the available customer support process.

4

Fair play, responsible gambling and disputes

Pure Casino expects customers to act honestly and fairly. Collusion, cheating, fraud, identity misuse, account sharing, unlawful funding, automated interference and attempts to manipulate a game or betting process are prohibited. Activity that appears suspicious may be reviewed, and access or transactions may be restricted while checks are carried out. Action will be taken in line with the applicable terms, internal procedures and legal obligations.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose. Set a budget before playing, take regular breaks and avoid betting when affected by alcohol, stress or other circumstances that may affect your judgement. Do not chase losses, borrow money to gamble or increase stakes to recover an earlier result.

Account controls and support

If gambling is becoming difficult to control, use the responsible gambling tools and support options made available through the site. These may include deposit or spending controls, time reminders, temporary breaks, account restrictions or self-exclusion. A request for a restriction should be made carefully and followed through by not attempting to use another account or service to avoid it. Responsible gambling information can also help you identify warning signs and find independent assistance.

Questions and complaints

If you believe a bet has been recorded or settled incorrectly, review the relevant product rules and your account history first. Provide a clear explanation of the issue, together with the transaction or bet reference where available, through the customer support option provided on the site. Pure Casino may request further information so the matter can be investigated. Complaints are reviewed under the applicable process, and any available escalation or external review options will depend on the relevant law and service arrangements.

These betting rules may be updated from time to time to reflect changes to the service, products, technology or legal requirements. The version available when you place a wager generally applies to that wager, unless a later change is required by law or expressly applies to existing activity. If you do not understand a rule, do not place the bet until you have obtained suitable clarification.