Pure Casino Terms & Conditions

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1. General terms and account eligibility

These Terms & Conditions form a legal agreement between you and the operator of Pure Casino. They apply to your use of the website, your account, casino games, payment functions, promotional offers and related services. If you do not agree with these terms, you must not register for an account or use the website.

Pure Casino may update these terms from time to time to reflect changes to the services, applicable law, industry requirements or operational practices. The updated version will apply from the date it is published on the website, unless a different commencement date is stated. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to and use of the services is lawful where you live. Pure Casino does not invite or permit access where online gambling is prohibited or restricted by applicable law.

Registration and eligibility

• You must meet the minimum legal age that applies to online gambling in your jurisdiction.
• You must provide accurate, current and complete information when creating an account and keep that information updated.
• You may only create and use one personal account unless Pure Casino expressly allows otherwise.
• You must keep your login details private and must not allow another person to use your account.
• You must not register or play on behalf of another person, or use funds belonging to another person without permission.
• You must not use the website for unlawful activity, fraud, money laundering, identity misuse or any other improper purpose.

Pure Casino may carry out age, identity, address, payment and source-of-funds checks. You may be asked to provide documents or information before an account can be activated, before certain transactions are processed, or at another time during the customer relationship. If requested information is not provided, or cannot be verified, access to the account or particular services may be restricted.

You are responsible for the information submitted through your account. If your personal details change, you should update them promptly through the available account tools or contact process. You should also notify Pure Casino as soon as possible if you believe that your account has been accessed by another person, or if any account information appears to be incorrect.

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2. Deposits, withdrawals and promotions

Payments must be made using a payment method held in your own name, unless a different arrangement is expressly accepted. Payment methods may be subject to verification, processing rules, transaction limits and availability. Pure Casino may refuse, delay or reverse a transaction where required for security, compliance, technical or other legitimate reasons.

You should only deposit money that you can afford to lose. Deposited funds are intended for playing the available games and must not be used for an unlawful purpose. You must not attempt to deposit funds using a payment method that you are not authorised to use. Pure Casino may investigate unusual activity and may take appropriate action where there are concerns about fraud, collusion, chargebacks, payment abuse or other prohibited conduct.

Withdrawals may be subject to account verification, payment checks, applicable transaction rules and the completion of any relevant play or promotional conditions. The available withdrawal options and any processing requirements will be shown through the website. Pure Casino may return funds to the original payment method where appropriate or use another verified method permitted by its procedures.

You remain responsible for any taxes, duties or reporting obligations that may apply to you in connection with your use of the services or receipt of funds. You should obtain independent professional advice if you are unsure about your obligations.

Promotions, bonuses and rewards

Promotions, bonuses, rewards and promotional games may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry rules, wagering or playthrough conditions, contribution rules, withdrawal restrictions and any other applicable conditions. You should read the relevant promotional terms before accepting or using an offer.

If there is an inconsistency between these Terms & Conditions and the terms of a particular promotion, the specific promotional terms will apply to that promotion to the extent of the inconsistency. Pure Casino may withdraw, amend or cancel a promotion where permitted, including where an offer has been issued in error or has been misused. A promotion may also be unavailable to particular customers or locations where required by law or internal eligibility rules.

You must not transfer, sell or exchange an account, bonus, reward or promotional benefit unless the relevant terms expressly allow it. Any attempt to obtain a benefit through multiple accounts, false information, automated activity or other improper conduct may result in the benefit being cancelled and further account action being taken.

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3. Games, website use and prohibited conduct

Games are provided for entertainment and gambling purposes only. Game rules, minimum and maximum stakes, available payment options and other information may be displayed on the relevant game or service page. You should review those rules before playing. Game outcomes are determined by the applicable game systems and records, subject to technical checks and any correction required for an error.

If a technical, display, pricing or other error affects a game, transaction, balance or promotion, Pure Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. Where an error has resulted in funds or benefits being credited incorrectly, the relevant amount may be removed or recovered, subject to applicable law.

You must not

• Use software, devices, scripts, bots or other tools designed to interfere with the website or obtain an unfair advantage.
• Exploit a vulnerability, error or malfunction, or knowingly benefit from one.
• Attempt to bypass account, age, identity, location, security or responsible gambling controls.
• Collude with other users, manipulate game activity or engage in fraudulent or deceptive conduct.
• Introduce viruses, harmful code or material that could damage, disrupt or impair the website.
• Copy, reproduce, modify, distribute or commercially exploit website content without permission.
• Use website content, trademarks, branding or imagery in a way that suggests an unauthorised association.
• Use the website in a manner that breaches applicable law or the rights of another person.

Pure Casino may monitor activity, review transactions and retain relevant records for security, compliance, dispute resolution and operational purposes. If prohibited conduct or a breach of these terms is suspected, Pure Casino may limit play, suspend or close an account, cancel affected transactions or promotions, and withhold or recover funds where permitted by law.

The website may contain links to third-party websites, products or services. Those third parties operate under their own terms and privacy policies. Pure Casino is not responsible for third-party content or services that are outside its control. You should review the terms that apply to any third-party website before using it.

You are responsible for having suitable equipment, software, internet access and security measures to use the website. Pure Casino does not guarantee that the website will work on every device or connection. Access may be interrupted because of maintenance, technical faults, security events, telecommunications problems or circumstances outside reasonable control.

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4. Responsible gambling, suspension and legal information

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of the time and money you spend, and do not chase losses. Do not gamble when you are distressed, affected by alcohol or other substances, or unable to make clear decisions.

Tools and support options may be available through the website to help you manage your play. These can include deposit or spending controls, activity information, breaks, account restrictions and self-exclusion. The available options, how they operate and any applicable waiting periods will be explained on the relevant responsible gambling pages or account settings.

You may ask to restrict or close your account. A request may be subject to verification and processing requirements. You must not attempt to create a new account or use another person's account to avoid a gambling restriction or self-exclusion. If you are concerned about your gambling, seek support from an appropriate counselling or support service in your area.

Suspension and account closure

You may stop using the website at any time. Pure Casino may suspend, restrict or close an account where necessary for legal, regulatory, security, responsible gambling, operational or other legitimate reasons. This may occur where information cannot be verified, the account appears to be duplicated, payment activity is disputed, prohibited conduct is suspected, or these terms have been breached.

Account closure does not remove obligations that arose before closure. Any valid outstanding balance will be dealt with in accordance with applicable law and the relevant verification and payment procedures. Pure Casino may retain information after closure where required for legal, compliance, security, audit or dispute-resolution purposes.

Privacy, complaints and liability

Personal information is handled in accordance with the applicable Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, identity and age verification, payments, security, responsible gambling, legal compliance, communications and service improvement, as described in that policy.

If you have a question, dispute or complaint, use the customer support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and screenshots where appropriate. Pure Casino may request further information, investigate the issue and provide an outcome in accordance with its procedures and applicable law.

Pure Casino aims to provide a reliable service but does not guarantee that the website will always be available, uninterrupted, error-free or compatible with every device. Nothing in these terms excludes, restricts or modifies any rights or guarantees that cannot lawfully be excluded under applicable Australian consumer law.

These terms are governed by the laws that apply to the relevant Pure Casino service and your use of it, subject to any mandatory rights or protections available to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not amount to a waiver of that provision.